Terms & Conditions
These terms explain how The Sample Guys website, products and services are provided, including purchases, deliveries and use of our website.
General Conditions
Using our website means you agree to these terms.
This website is operated by The Sample Guys. Throughout the website, the terms “we”, “us” and “our” refer to The Sample Guys.
By visiting our website and/or purchasing something from us, you agree to be bound by these terms and conditions, including any policies referenced within them.
We reserve the right to update, change or replace any part of these terms at any time by posting updates to this page.
Orders & Payments
All orders are subject to acceptance and availability.
Shipping & Delivery
Delivery estimates are provided as guidance only.
Tracked shipping services are used where possible.
Customers are responsible for ensuring delivery information is correct.
We cannot guarantee delivery times once parcels have been dispatched.
Returns & Refunds
Please contact us before returning any order.
Returns are accepted in accordance with our returns policy. Returned items must be unused and returned in suitable condition.
Damaged or incorrect items should be reported within 48 hours of delivery with photographic evidence where possible.
Refunds will only be processed once returned goods have been received and inspected.
Age Verification
You must be aged 18 or over to purchase from us.
We reserve the right to request age verification before dispatching any order.
Deliveries may require an adult aged 18+ to be available at the delivery address.
Website Usage
Content and website use.
All content, branding, logos, photography and written material on this website remain the property of The Sample Guys unless otherwise stated.
You may not reproduce, copy or redistribute website content without written permission.
We do not guarantee that the website will always be uninterrupted, secure or error free.