Legal Information

Terms & Conditions

These terms explain how The Sample Guys website, products and services are provided, including purchases, deliveries and use of our website.

General Orders Shipping Returns Age Verification Website Use

General Conditions

Using our website means you agree to these terms.

This website is operated by The Sample Guys. Throughout the website, the terms “we”, “us” and “our” refer to The Sample Guys.

By visiting our website and/or purchasing something from us, you agree to be bound by these terms and conditions, including any policies referenced within them.

We reserve the right to update, change or replace any part of these terms at any time by posting updates to this page.

Orders & Payments

All orders are subject to acceptance and availability.

Order Acceptance We reserve the right to refuse or cancel any order at our discretion, including pricing or stock errors.
Pricing All prices shown on the website are in GBP and may change without notice.
Availability Some rare and limited whiskies may sell out quickly and availability cannot always be guaranteed.

Shipping & Delivery

Delivery estimates are provided as guidance only.

Orders are generally processed within 2-3 working days, however delays may occur during busy periods or due to courier services outside our control.

Tracked shipping services are used where possible.

Customers are responsible for ensuring delivery information is correct.

We cannot guarantee delivery times once parcels have been dispatched.

Returns & Refunds

Please contact us before returning any order.

Returns are accepted in accordance with our returns policy. Returned items must be unused and returned in suitable condition.

Damaged or incorrect items should be reported within 48 hours of delivery with photographic evidence where possible.

Refunds will only be processed once returned goods have been received and inspected.

Age Verification

You must be aged 18 or over to purchase from us.

By purchasing from The Sample Guys, you confirm that you are legally allowed to buy alcohol in your country of residence and are over the age of 18.

We reserve the right to request age verification before dispatching any order.

Deliveries may require an adult aged 18+ to be available at the delivery address.

Website Usage

Content and website use.

All content, branding, logos, photography and written material on this website remain the property of The Sample Guys unless otherwise stated.

You may not reproduce, copy or redistribute website content without written permission.

We do not guarantee that the website will always be uninterrupted, secure or error free.

If you have any questions regarding these terms and conditions, please contact us at hello@thesampleguys.co.uk