Day Returns
Returns are accepted up to 14 days from the date you receive your order.
Returns made clear and simple.
If something isn’t right with your order, we want the next steps to be straightforward. Here’s everything you need to know about returns, refunds and damaged items.
14 Day Returns
Simple Return Process
Damaged Items Covered
Return Condition
Returned items must be unused and sent back in suitable condition.
Damage Reports
Please tell us about damaged goods within 48 hours of receiving them.
OUR RETURNS POLICY
Changed your mind? Here’s how it works.
If you are not completely satisfied with your purchase, we will gladly accept returns up to 14 days from the date of receipt.
Goods must be returned unused and in the condition you received them. We cannot accept used products or items returned in unsuitable condition.
Return postage is your responsibility, so we recommend using a secure and trackable postal service.
HOW TO START A RETURN
Three simple steps.
Email us with your full name and order number. We’ll contact you within 24 hours.
Once your return is approved, send the goods back clearly including your full name and order reference number.
Once your returned goods have been received and checked, your refund will be processed.
INCORRECT, DAMAGED OR FAULTY ORDER?
Please follow the same contact process above and we’ll help you get the issue resolved.
RETURNING YOUR ITEM
Pack it carefully. Send it securely.
Make sure returned goods are safely packaged to minimise the risk of damage while in transit.
We recommend using a tracked postal service and keeping your proof of posting.
Proof of posting is not proof of delivery, so keep your tracking details until your return has been received.
PLEASE NOTE
We cannot accept responsibility for returned parcels that are lost or damaged in transit. Goods returned to us damaged, or lost before reaching us, will not be credited.
DAMAGED GOODS
Something arrived damaged? Tell us within 48 hours.
Goods damaged in transit to you can be refunded, replaced or added to your next order.
WHAT WE NEED
Please send photographic evidence.
Contact us within 48 hours of receiving your order and include clear photographs showing the damage.
Report A Problem →
STILL UNSURE?
Contact The Sample Guys
→
We’re here to help.
If you’re unsure whether your order can be returned, contact us before sending anything back.