Refunds & Returns
At The Sample Guys our goal is to make your online shopping experience as enjoyable as possible. That's why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 14 days from the date of receipt. You must return the goods in the unused condition that you received them and returned at your cost. We shall not accept used products or those sent in an unsuitable condition.
Please email us with your name and order number and we shall contact you within 24 hours.
On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. You will not be returned any delivery costs and if you qualified for free shipping on your order and we covered the expense , this will be deducted from your refund.
If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above.
When returning items you are recommended to keep a proof of posting and a tracked service. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.
Goods damaged in transit to you will be refunded or replaced or added to your next order.
Please inform us of any damaged goods within 48 hours of receiving the order. Photographic evidence of damage is required.
Items returned to us that arrive to us damaged or are lost in transit will not be credited.